Unless otherwise requested, wedding cakes will be delivered to the venue and set up at the agreed venue on the required date as stated on the consultation/booking form. We will contact the venue in advance to arrange a mutually convenient time for delivery. The cake will be photographed in situ before we leave. Any damage sustained to the cake after this time is responsibility of the venue not A Cake Occasion. The cost of delivery will be included within the consultation/booking form.

Should you request to collect your cake A Cake Occasion cannot take any responsibility for any damage sustained to the cake during transport, delivery and subsequent set up at the venue. The cake is sole responsibility of the customer once it has left my premises.

Cancellation of your wedding cake 12 weeks prior to your wedding date will result in the deposit being retained.  Cancellations made 5 – 11 weeks before the agreed date, 50% of the remaining balance will be invoiced to cover the cost of special items or supplies that have been purchased to complete your cake. Cancellations made 4 weeks or less will result in the full balance being retained. If the balance has not yet been paid it will be required. 

All cancellations must be made in writing to:

Fresh flowers are not included in the cost of any wedding cake design. If a wedding cake is to be dressed with fresh flowers, these should be provided by your florist. Please be aware that certain flowers are not suitable for cake decoration. Please ask your florist for details regarding toxicity. A Cake Occasion will not be liable for contamination that may arise from their misuse. 

If your cake contains flowers and figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the presence of dowels, cocktail sticks for reinforcement. All our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested such as hair colour, length, glasses, facial hair, I cannot guarantee a true likeness. It is your responsibility to provide images for our reference. 

Any amendments to the design of your cake may incur additional charges. All amendment requests must be made at LEAST one month before the wedding date in order for these to be arranged. If requested, I will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request and amount of time given. If an alteration affects the cost, or preparation work of the original design has already been undertaken, then your remaining cake balance will be adjusted accordingly.

I reserve the right to change the design at any point if circumstances beyond my control, may it compromise the quality of the finished cake. Occasionally , certain materials or ingredients I use in my cakes may become unavailable. However, I will do my best to select replacement products to reflect the original design as closely as possible.